Where can I cancel the service ?
Customers can cancel SMS Alert at
Where can I request for the change in phone number linked to the service ?
Customers can request for the change in phone number linked to SMS Alert at
How many phone numbers can SMS Alert send the message to ?
SMS Alert can only send messages to only 1 phone number linked to the account.
Can SMS Alert inform me the account activity via email ?
SMS Alert only inform the account activities via SMS.
What language is SMS Alert in ?
You can choose the language to be either Thai or English.
What are the types of Service Hours available ?
You can choose Service Hours between 7.00 h. – 22.00 h. or all 24 h.
Will SMS Alert send messages everyday ?
What type of balance the SMS Alert will inform ?
Outstanding Balance and not Available Balance
In the case where customers use the service for 1 month or 1 year, will the service extension be automatic ?
When customers use the service for 1 month or 1 year and paid all fees, the bank will automatically extend the service and all fees for the service will automatically be deducted from the account.
Will the service be activated right after the application is successful ?
Why some customers who applied for SMS Alert do not get a SMS ?
Reasons include
- Incorrect phone number used when applied
- Customers’ phone has Block Sender: KBank
- Full inbox message